Refund Policy
La Roche-Posay Refund Policy
At La Roche-Posay, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Refunds
Items must be returned within 30 days of the delivery date. To be eligible, items must be unused, in their original packaging, and in the same condition that you received them.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
Non-Refundable Items
Certain items, including opened skincare products and items marked as final sale, may not be eligible for a refund due to hygiene and safety considerations.
Late or Missing Refunds
If you haven't received a refund after the stated processing time, please check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at Support@Linaropasy.shop.
Contact Us
For any questions regarding refunds, please reach out to:
La Roche-Posay
6322 Broad St, Philadelphia, PA 19106, United States
Email: Support@Linaropasy.shop
Phone: +1 795 447 1200